Improving your performance: information and digital literacy


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For English language support contact the Language Centre

Library Services provide a wide range of collections, services and facilities to support you in your written and practice-based work.

An essential aspect of academic support for all students is provided by the library: using information resources, especially e-resources, effectively supports not only your current studies, but your personal and professional development and your employability.

For more information about academic support at UAL please download the Academic Support booklet.

About Academic Support (PDF 2MB)

Library support

Inductions at the beginning of your course introduce the Library and the Academic Support Librarian relevant to your subject area. Further sessions throughout your course help to develop your understanding and ability to use the library effectively so that you can find what you need and manage research – this learning is known as information literacy.

Sessions are designed as appropriate to levels of study and are scheduled in liaison with your course team to ensure they are relevant and timely.

If you need additional help using the library you can ask for assistance at any time or you can book more intensive one to one support sessions: visit the Information Desk within the library.

The library also offers a range of online guides as well as an online enquiry facility, ‘ask’,  to help you. Further information about library support is available on Moodle.

Learning Zones

Learning Zones are located within the Libraries at Kings Cross and Elephant and Castle. They are informal student-focused facilities designed to encourage a culture of student ownership and peer support, with professional staff on hand to help you.

Advisors in the Learning Zones are especially focused on digital skills and can help you if you are new to the University’s Virtual Learning Environment – Moodle – or need help using online tutorials such as lynda.com.

The Learning Zones are flexible spaces for individual study and group work, offering new technology and traditional study resources. You will find assistive software such as Text help ReadWrite Gold and equipment plus adjustable and flexible furniture.

You will see additional Academic Support workshops and activities on offer in the Learning Zones from time to time, open to all students. These enable you to network with students from other courses and colleges, to explore themes and develop knowledges that cross subject boundaries and that will help you work successfully and safely in international and virtual environments.

Improving your performance: study support

Study Support provides additional guidance to develop your learning strategies and knowledge.

A team of experienced tutors work across courses and programmes, leading workshops, tutorials and other activities to develop the skills that underpin your success in your course and future, and develop your independent learning abilities.

We aim to ensure that study support works in relation to your course – that it is relevant to your subject and level of study – and offered early enough to help you in advance of assessments.

It’s all about improvement – you may be advised by tutors to take up a particular kind of support but also you may choose to improve an ability such as making oral presentations, increase your understanding of academic referencing, or want to explore ways to manage multiple deadlines.

Study support typically includes sessions to develop your skills and confidence in areas such as:

  • understanding academic language and cultures,
  • time and project management,
  • research,
  • reading and analysis,
  • critical thinking and debate,
  • reflective and evaluative writing,
  • planning and structuring written work,
  • referencing and bibliography,
  • making oral presentations,
  • working collaboratively,
  • and preparing for transition between levels of study.

To find out more about study support, see Academic Support at your College on Moodle.

You can also contact the Academic Support team at your college directly.

London College of Communication (LCC):

UAL-wide Academic Support Events: